Above is the safety lock for the gate around the pool we could not secure. I actually cut my thumb attempting to do so. Behind it is the 64 degree pool we were greeted with upon arrival.... 2 days after scheduled arrival date due to the Noreaster which struck JFK and the surrounding areas. The agency had more than 2 days to get the pool and spa warm and it was frigid. The pool representative told us a fuse blew. This may or may not be the case. Within about 24 hours it reached 90 degrees but quickly began losing heat again. We called on our 2nd to last day (saturday AM) and spoke to Robinson asking him to send the pool rep back to reset the fuse. He said he would. Nobody ever came and the pool was in the low 70's by the time we left on Sunday. Robinson never followed up.
Above are photos of the SHOCKINGLY FILTHY child safety gate we could have used during our stay should we have chosen to let our toddlers touch it with a ten foot pole.
Bare bulbs and no light fixture in Master Bathroom.
Villa agency sets up the dining room table with the better dishes and wine glasses. The wine glasses were spotty dusty and in some cases cracked as shown above.
Massive hole in ceiling in the Master Bathroom on 1st floor.
Close up of same ceiling pictured above.
Pops melted over night.
Above is what the villa provide us to boil water in. No teapot or electric kettle. Knowing how many Brits must rent these units, it's shocking they don't even have a kettle to put on the stove. I planned on doing a lot of cooking but the villa only had 2 small omlette pans and a cookie tray. They didn't even have a cutting board to cut on. (makes no sense... surely the homeowner doesn't want knife marks on the counters)
These are our clothes drying on the fence because after buying detergent to wash clothes we discovered while the promised washing machine worked, our dryer did not. We called the next morning and were told someone would come out. The same man who "fixed" the fridge handled the dryer. He left saying the timer was shot and he's have to call the repair in for approval. I called the management office and only under pressure and my insistance did they promise to take action. They suggested I go to a laundrymat. This is uncacceptable considering the amount of time we spent on the phone dealing with various issues. I had to expain that my toddler had vomitted on her security blanket to explain why we needed this dealt with. I suggested they send a laundry service to collect and return out things if they could not repair the unit in a timely fashion. I had to hear about how the owner would need to approve the repair... yada yada yada... blah blah blah... Okay dude.. I have VOMIT issues. So in the end they sent a new dryer while were were out. As seems typical with this entire organisation, there was not attention to detail and the repair person left behind his tools and muddy footprints. Shown below:
Beside this lounge chair we found broken glass and cigarette butts. Again not good when renting to a family with small kids. Thankfully my Father-in laws keen eyes caught this before any damage was done.
Above is a shot of the GRIMY carpet in the dining room.
This company seems to have never heard of being proactive or anticipating the needs of their customers. Even when presented with a problem they seems to take a "wait and see" approach. They have zero follow up and don't seem to do anything unless you call back and push. I didn't want to spend hours daily on the phone (and on hold) dealing with any of this. Several times I was put on hold because the representative had someone in front of the. That is not my problem. Keeping disappointed guests in filthy villas on hold is POOR business practice.
